Frequently Asked Questions

Where do you deliver?

We currently accept orders only for delivery addresses within the United States.

Do you sell American Mahjong or Chinese Mahjong?

We focus on American Mahjong products, commonly played with jokers, racks, the Charleston pass, and a current-year card.

What is included with each set?

All Mahjong sets in our store contain 160 tiles. Included accessories vary by design. Please review the bullet list and product images on each product page before ordering. Accessories such as racks, pushers, carrying cases, and current-year cards are included only when specifically listed.

Are jokers included?

Our American Mahjong sets include joker tiles. Every set contains 160 tiles in total.

Are these sets suitable for beginners?

Yes. New players may also need four racks and a current official American Mahjong card if those items are not listed with the selected set.

Where do products ship from?

Our Mahjong sets ship from our international fulfillment location in Guangzhou, China.

How long does U.S. delivery take?

Our Mahjong sets are estimated to arrive in 8–15 days from the order date. These delivery estimates include order processing. Carrier delays, weather, customs, address issues, and holidays can affect delivery.

Will I receive tracking?

Yes. We will email tracking information after your order ships. Please allow 3–5 business days for tracking information to update.

What if my order arrives damaged or incomplete?

Email kartikadaigy@gmail.com within 7 days of delivery with your order number and photos of the item and packaging. We will help arrange an appropriate replacement or refund.

Can I return an item?

Eligible unused items in their original packaging may be returned within 30 days of delivery. Please review our Refund Policy and contact us before sending an item back.

How should I care for Mahjong tiles?

Wipe tiles gently with a soft cloth. Avoid harsh chemicals, soaking, heat, and prolonged direct sunlight. Store the tiles in their original packaging or a suitable case when not in use.